Blume Terms & Conditions
Welcome to Blume. By accessing our website, placing an order, or purchasing from us via our website or direct channels, you agree to the following Terms & Conditions.
Please read them carefully before proceeding.
About Blume
Blume provides Quality synthetic and human hair extensions, hair care products, accessories, and curated gift boxes. Our goal is to offer quality products alongside a thoughtful and guided shopping experience.
Product Information & Availability
All products displayed are subject to availability.
We make every effort to display accurate descriptions, images, and details; however, slight variations in color, texture, or curl pattern may occur due to lighting, screen settings, or the natural nature of hair products.
Orders & Confirmation
Orders are processed only after confirmation and, where applicable, payment verification.
Customers are encouraged to carefully review and confirm their selection before dispatch.
Once an order has been confirmed and dispatched, changes based on personal preference will be handled according to our refund policy.
Consultations & Guidance
Any guidance or recommendations provided by Blume (via chat, Blume Match, or consultation) are based on the information shared by the customer and available stock.
Recommendations are made to help customers choose the closest available match, but final responsibility for selection rests with the customer once confirmed.
Pricing & Payments
All prices are listed in the applicable currency and are subject to change without prior notice.
Payment must be completed in full before orders are processed or dispatched.
Promotional offers, discounts, and coupon codes are subject to specific terms and validity periods.
Refunds & Returns
Refunds and returns are governed by our Refund Policy, which forms part of these Terms & Conditions.
Approved refunds are processed at 85% of the total amount paid, with a 15% service deduction to cover consultation time and complimentary items.
Complimentary or free items are not returnable.
Gift Boxes & Custom Orders
Custom or curated Blume Gift Boxes are subject to product availability at the time of confirmation.
Once a custom gift box has been confirmed and prepared, changes may not be possible.
Pricing for curated boxes is communicated after availability is confirmed.
Shipping & Delivery
Delivery timelines are estimates and may vary due to location, courier services, or unforeseen circumstances.
Blume is not responsible for delays caused by third-party delivery services once an order has been dispatched.
Use of Website & Content
All content on the Blume website and platforms (including images, text, guides, and branding) is the property of Blume and may not be copied or used without permission.
Customers agree not to misuse the website or engage in activities that may harm the platform or brand.
Limitation of Liability
Hair care results may vary depending on usage, maintenance, and individual handling.
Updates to Terms
Blume reserves the right to update or modify these Terms & Conditions at any time. Updates will take effect immediately once published on our website.
At Blume, we value transparency, fairness, and the experience we create for every customer. By shopping with us, you agree to these Terms & Conditions and help us continue delivering the Blume experience 💗